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Virus and Other Malware Issues

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computer-virus

What is a computer virus?

A computer virus is a small software program that spreads from one computer to another computer and that interferes with computer operation. A computer virus may corrupt or delete data on a computer, use an e-mail program to spread the virus to other computers, or even delete everything on the hard disk.

Computer viruses are most easily spread by attachments in e-mail messages or by instant messaging messages. Therefore, you must never open an e-mail attachment unless you know who sent the message or unless you are expecting the e-mail attachment. Computer viruses can be disguised as attachments of funny images, greeting cards, or audio and video files. Computer viruses also spread by using downloads on the Internet. Computer viruses can be hidden in pirated software or in other files or programs that you may download.

Symptoms of a computer virus:

If you suspect or confirm that your computer is infected with a virus, obtain the current antivirus software. The following are some primary indicators that a computer may be infected:

  • The computer runs slower than usual.
  • The computer stops responding, or it locks up frequently.
  • The computer crashes, and then it restarts every few minutes.
  • The computer restarts on its own. Additionally, the computer does not run as usual.
  • Applications on the computer do not work correctly.
  • You see unusual error messages.
  • You see distorted menus and dialog boxes.
  • There is a double extension on an attachment that you recently opened, such as a .jpg, .vbs, .gif, or .exe. extension.
  • An antivirus program is disabled for no reason. Additionally, the antivirus program cannot be restarted.
  • An antivirus program cannot be installed on the computer, or the antivirus program will not run.
  • New icons appear on the desktop that you did not put there, or the icons are not associated with any recently installed programs.
  • Strange sounds or music plays from the speakers unexpectedly.
  • Slow internet connection.
  • Changing your web browser’s home page.
  • Loss of internet connectivity.
  • Unable to visit specific websites, which may include redirecting you to another one.
  • A program disappears from the computer even though you did not intentionally remove the program.
Note: These are common signs of infection. However, these signs may also be caused by hardware or software problems that have nothing to do with a computer virus. Unless you run the Scan using any Antivirus Program, and then you install industry-standard, up-to-date antivirus software on your computer, you cannot be certain whether a computer is infected with a computer virus or not.

How to remove a computer virus and spyware:

Even for an expert, removing a computer virus or spyware can be a difficult task without the help of computer malicious software removal tools. Some computer viruses and other unwanted software reinstall themselves after the viruses and spyware have been detected and removed. Fortunately, by updating the computer and by using Antivirus Programs, you can help permanently remove unwanted software.

To remove a computer virus and other malicious software, follow these steps:

Online Scanner:

Use the Microsoft Safety Scanner:
  • Microsoft offers a free online tool that will scan and remove potential threats from your computer.
  • To perform the scan, visit: http://www.microsoft.com/security/scanner/
  • Download and Run the Microsoft Safety Scanner
  • Type of Scan, Choose Full Scan (Recommended)

Use ESET Online Scanner:

  • ESET offers a free online tool that will scan and remove potential threats from your computer.
  • To perform the scan, Visit: http://www.eset.com/us/online-scanner
  • Run the scan using Internet Explorer (Recommended)
  • The scanner will automatically remove all the infection from the computer when it completes the scan.
  • You can choose the remove the ESET Online Scanner components after the scan completes or leave them installed for future use.

Antivirus Programs:

Malwarebytes Anti-Malware:

  • Malwarebytes Anti-Malware Free utilizes Malwarebytes powerful technology to detect and remove all traces of malware including worms, trojans, rootkits, rogues, dialers, spyware and more.
  • Malwarebytes Anti-Malware Free
  • Download and Install Malwarebytes Anti-Malware
  • After the installation is complete, Install the latest updates for Malwarebytes Anti-Malware (Recommended)
  • Run a Full Scan to find and remove infection.
Microsoft Security Essentials:
  • Microsoft Security Essentials is a Free Security Product from Microsoft
  • The security program can be installed only if you are using Genuine Windows Operating System.
  • Microsoft Security Essentials
  • After the installation is complete, it will automatically Install the latest Virus and Spyware Definition.
  • Run a Full Scan to find and remove infection.


To obtain computer virus and security-related support for Free
:

Before you contact a support engineer, make sure that you run updated antivirus software and updated spyware removal software on the infected computer. 

For United States and Canada:

The computer safety team is available for computer virus and for other security-related support 24 hours a day in the United States and in Canada.

  • Before you contact a support engineer, make sure that you run updated antivirus software and updated spyware removal software on the infected computer.
  • Call 1-866-PCSAFETY or call 1-866-727-2338 to contact security support.
For locations outside North America:

If you still have issues fixing any Virus, Spywares or other Malware related issues. Feel Free to Contact Us.

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